013.onl By using our website or app, you are considered to have accepted this Privacy Policy. We never sell your data, and we never share it with unnecessary third parties without your consent. 13's commitment: your privacy is always protected.
1Introduction & Our Commitment
013.onl Managed Online Gaming Platform 13-. This Privacy Policy explains how we collect, use, store, and protect your personal information. We believe your data belongs to you — and that belief is the foundation of this policy.
13From the moment you register, through every game you play and every transaction you make, we handle your information responsibly. Our technical team continuously strengthens our security measures to ensure your data is never put at risk.
2What Information We Collect
2.1 Information You Provide Directly
Information you provide directly during registration, login, or when contacting support:
- Mobile number and email address
- Full name and date of birth (for KYC verification)
- National ID information (where applicable)
- Payment method details (bKash/Nagad number)
- Messages sent via live chat or email
2.2 Automatically Collected Data
When you 13 Certain information is collected automatically while you use the platform:
- IP address and device type
- Browser Type & Operating System
- Time spent on the platform and pages visited
- Gaming activity logs (bet amounts, outcomes)
- Transaction History
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| 📱 Mobile Number | Account Verification & OTP | Yes |
| 🪪 National ID Card | KYC Verification | Withdrawals only |
| 💳 Payment Information | Transaction Processing | Yes |
| 🌐 IP Address | Security Monitoring | Automatic |
| 📊 Game Log | Fairness Assurance | Automatic |
3Purpose of Data Use
We use your information solely for the purposes listed below — nothing more:
Account Management
To create your account, verify login, recover your password, and ensure account security.
Financial Transaction Processing
For processing deposits, sending withdrawals, and distributing bonuses.
Fraud Prevention
To detect and prevent account misuse, the creation of multiple accounts, and money laundering.
Personalized Offers
To send you relevant bonuses and promotions tailored to your gaming preferences.
Support Services
Your information is used to resolve complaints and queries quickly and accurately.
Platform Improvement
To analyze usage patterns 13to help us improve our services.
4Data Sharing Policy
13 We do not ordinarily share your data with anyone. However, limited sharing may occur in certain specific circumstances:
4.1 Service Provider Partners
We share only the data necessary to deliver services with our game software providers (such as Pragmatic Play and Microgaming), payment processors, and technology partners. All are required to uphold our privacy standards.
4.2 Legal Obligations
We may be legally required to share data under court orders, lawful requests from government regulators, or applicable anti-money laundering laws.
4.3 Never Shared
- With advertisers or marketing companies.
- With any third party without your consent.
- No data is ever sold for commercial purposes.
5Data Protection Methods
In protecting your data 13 Using multi-layered security measures:
SSL/TLS Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls block unauthorized external access.
Two-Factor Verification
OTP-based login verification keeps your account secure.
Payment Tokenization
Card or mobile banking details are never stored directly.
Real-Time Monitoring
Suspicious activity is detected and blocked in real time.
Secure Servers
Data stored with backups at international-standard data centres.
6Cookie Policy
13 The platform uses cookies to enhance your experience. Cookies are small text files stored in your browser.
7Your Rights
13As a member, you have the following rights regarding your data:
Right to Access Data
You have the right to know what personal information we hold about you.
Right to Correct Your Data
The right to request corrections to any inaccurate or outdated information.
Right to Erasure
Request the deletion of specific data after your account is closed.
Right to Restrict Processing
The right to object to the use of your data for specific purposes.
Right to Data Portability
The right to receive your data in a machine-readable format.
Right to Opt Out of Marketing
You may opt out of promotional messages at any time.
8Data Retention Period
How long we keep your data depends on the type of information:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account | Service Delivery |
| Transaction History | 5 years | Legal Obligations |
| KYC Documents | 5 years (after account closure) | Regulatory Requirements |
| Gaming Log | 2 years | Dispute Resolution |
| Support Conversations | 1 Year | Service Quality Assurance |
| Cookie Data | 30–90 days | Session Management |
Once the retention period expires, data is securely deleted or anonymised so you can no longer be identified.
9Protection of Minors
13 This platform is strictly for adults (18+). We do not knowingly collect information from anyone under 18. If we find evidence that a minor has created an account:
- That account will be immediately suspended.
- All collected data will be securely deleted.
- All transactions will be cancelled and a refund process will be initiated.
If parents suspect that their child 13 please contact us immediately.
10Privacy Policy Updates
13 reserves the right to update this Privacy Policy as needed. For significant changes:
- A notification will be displayed on the platform.
- A notification may be sent to your registered email or mobile number.
- The date of any changes will be updated at the top of this page.
Even after changes 13 Continued use of the platform will be considered acceptance of the updated policy.
Last updated: 1 January 202611Contact & Complaints
For any privacy-related questions, complaints, or requests:
- Email: [email protected]
- Live Chat: Available 24/7 on the platform
- Response Time: Initial response within 3 business days